Terms and Conditions

Last Updated: 13/04/2026

Welcome to Annex Furniture. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions in accordance with the laws of Bangladesh.

1. General Information

This website is operated by Annex Furniture. Throughout the site, the terms “we”, “us”, and “our” refer to Annex Furniture. By using our website and services, you agree to these Terms.

2. Legal Compliance (Bangladesh)

These Terms are governed by the laws of Bangladesh, including but not limited to:

• Consumer Rights Protection Act, 2009
• Digital Security Act, 2018
• ICT Act, 2006

Any disputes shall be subject to the jurisdiction of the courts of Bangladesh.

3. Eligibility

By using this website, you confirm that you are at least 18 years old or using it under the supervision of a guardian.

4. Products and Services

• All furniture products are subject to availability.
• Product images may slightly differ from actual items due to lighting, materials, or craftsmanship.
• Custom furniture orders may require additional time and are non-refundable once production begins.

5. Pricing and Payment

• All prices are listed in Bangladeshi Taka (BDT).
• We accept the following payment methods:
  • bKash
  • Nagad
  • Rocket
  • Cash on Delivery (COD)
  • Bank Transfer
• Orders using COD may require confirmation via phone before processing.

6. Order Confirmation and Cancellation

• Annex Furniture reserves the right to cancel any order due to pricing errors, stock issues, or suspicious activity.
• Customers may cancel orders within 12 hours of placing them (except custom orders).

7. Delivery Policy (Bangladesh)

• We deliver across Bangladesh.
• Delivery time:
  • Inside Dhaka: 2–5 business days
  • Outside Dhaka: 3–10 business days
• Large furniture items may require additional delivery charges.
• Customers must inspect products at the time of delivery.

8. Installation & Assembly

• Some furniture may require self-assembly.
• Assembly service may be available within Dhaka (charges may apply).
• Annex Furniture is not responsible for damages caused by improper self-assembly.

9. Returns and Refunds

In compliance with the Consumer Rights Protection Act:

• Returns are accepted within 3–7 days if:
  • The product is damaged
  • The wrong product was delivered
• Conditions:
  • Item must be unused and in original condition
  • Proof (image/video) may be required
• Refunds will be processed via the original payment method within 7–10 business days.

10. Warranty

• Selected products may include a limited warranty (e.g., 6 months for structural issues).
• Warranty does not cover:
  • Normal wear and tear
  • Damage due to misuse, water, or fire

11. User Conduct

You agree not to:

• Provide false information
• Misuse payment systems
• Attempt to hack or damage the website

Violation may result in legal action under Bangladesh law.

12. Intellectual Property

All website content (images, text, branding) belongs to Annex Furniture and is protected under applicable copyright laws of Bangladesh.

13. Limitation of Liability

Annex Furniture is not liable for:

• Delays caused by courier services
• Minor variations in product appearance
• Indirect damages or losses

14. Privacy

Your personal information is handled securely and will not be shared with third parties without consent, except where required by law.

15. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website means you accept those changes.

16. Contact Information

If you have any questions, contact us:

• Business Name: Annex Furniture
• Email: annexfurniture2009@gmail.com
• Phone: +880 1726-361622
• Address: 75, East Chandona, Block-K, Gazipur, Bangladesh

🔥 Extra Suggestion (Very Important for Your Business)

Since you’re in Bangladesh, I strongly recommend adding:

• “No return on custom sofa/bed orders” clause
• Advance payment requirement (30–50%) for custom furniture
• Delivery damage claim must be made within 24 hours